At Village Pet Outfitters, we pride ourselves on the high quality of the items we carry, as well as on a very high level of customer service and support. With that in mind, we offer this guarantee for domestic orders: If for any reason you feel that an item purchased from Village Pet Outfitters is not completely satisfactory, just contact us so we can send you a Return Authorization if one is necessary. (If you are a registered customer, it's even easier than that - simply login to your account, view the order using the "Complete Orders" link under the "My Account" menu, and click the "Return Item(s)" button.) You will receive a replacement item or a full credit, period. No fine print. We want our customers to shop here with confidence, and to be happy with every single transaction. Please see our Shipping & Returns page for information concerning international orders.

(Why are you still reading? There’s no fine print!)